Home Care Programs

Support at Home

The Support at Home Program supports older people in Australia with complex needs to help them stay at home and connected to their communities for longer. The Support at Home Program achieves this by using a consumer directed care approach, to make sure the support provided suits a person’s assessed needs and goals through structured and comprehensive support.

The Support at Home Program provides individualised coordinated care and services for people over 65 with complex ageing related care needs. It is not a general income support program like the Age Pension.

There are a few steps to getting a Home Care Package.

  1. Assessment - You need to be assessed as eligible to receive a Support at Home services by an Aged Care Assessment Team. Call My Aged Care on 1800 200 422 to organise an assessment.
  2. Package assignment - Once you are approved for the service, you are placed in the National Priority System (NPS) queue, to await assignment of your service. You will be sent a letter when you are assigned a Support at Home service.
  3. Choosing your provider - Once assigned a package, you will choose a provider who will manage your ongoing assessed care needs and goals. You will enter into a Home Care Agreement with your chosen provider, and together you will create an agreed care plan.

Call us Australia-wide on 1800 888 541 and speak with one of our friendly team about any healthcare products that can support you to maintain your independence - and achieve your goals.

To learn more about Support at Home, visit the My Aged Care website at:
https://www.myagedcare.gov.au/aged-care-programs/support-at-home-program.